We understand that sometimes a product may be faulty, or you may change your mind and want to return an item. If you have changed your mind and no longer require a product you can return this to us providing the Return Material Authorisation (RMA) is raised within 30 days of invoice and is not a special-order item*.
If your product has developed a fault you can raise an RMA with our Returns department, we will then be in contact to discuss the options available for the product**.
Some items may develop a fault after the warranty has expired, if this happens and you would like the item repaired please contact our experienced returns team.
For any other returns related queries, please contact our Returns department on +44(0)29 2064 1509.
Our full returns policy is available here.
*Special order items are non-refundable/returnable unless faulty.
**please note some manufacturers require you to speak with their technical support team to obtain a reference number prior to raising a RMA with Oprema.