Bespoke solutions

We have successfully delivered integrated projects for many blue-chip organisations spanning across the globe.

Our ability to take an opportunity from inception to completion sets us apart from other distributors. Our sales and technical teams listen to the end user needs and requirements, allowing us to tailor the suitable solution on time and on budget.

Oprema is a forward thinking and agile business, always listening to the voice of the customer and end user. This allows us to be flexible with our approach to providing seamless integrated solutions. We really are more than just a distributor. Underpinning the Oprema value are the following specialist services we provide:

"As a multi-brand distributor, we endeavour to provide the best solution for the project within the budget and scope of the plan".
Matthew Epps, Managing Director
Pre-configuration Commissioning Training Off-site bonded warehouse

Training

Partnering with our market-leading suppliers, we offer weekly training courses to new and existing customers free of charge. The courses take place in our training room at Oprema HQ. Courses cover the 4 key security disciplines; CCTV, Access Control, Fire and Intruder.

Tech Support

  • All calls are logged on SAP and followed up with automated email to customer detailing the resolution (reports on request)

  • Tech support call logs used to identify training requirements

  • All Dahua products sent out with latest firmware

  • Remote online support

  • Pre-configuration service available

  • All Dahua returns are tested by tech

  • All builds are monitored via Transact into our Milestone system which gives us full traceability

"The skills and technical knowledge we have within our team are second to none”


Tim Duggan, Technical Director


Logistics

  • Best in class distribution

  • 16,000 sq ft distribution centre

  • 5:30pm cut off for pre-noon next day delivery as standard

  • Automated order tracking emails

  • End to end project delivery, including call off orders

  • 99.98% accuracy on all orders

  • >£5m stock holding

"We are constantly looking for ways to improve our operations and service to the customer.".
Ross Hawkins, Operations Director


Sales Support

  • Industry leading customer service

  • Dedicated account management

  • National business development and pre-sales support

  • Quotes supplied with datasheets - Over 30,000 products

  • Bespoke price books - emailed monthly automatically detailing over 30,000 items

"We are big enough to make a difference but small enough to care."
Gareth Williams, Sales Director